HOW TO ORDER:
On-line shopping cart
The easiest and most efficient way to place an order is by using our on-line shopping cart. Simply add the quantity you would like to order, located next to each product description on our website.
Or, if you prefer, we offer the following alternatives:
By Mail:
We offer an order form that you can print out using Adobe Acrobat Reader . You can mail this order form to:
Download the form here: Printable Order Form
Carol's Rose Garden, LLC.
P.O. Box 17394
Portland , OR 97217
By Fax or E-mail:
Our fax number is 503-255-6829 or e-mail us at info@carolsrosegarden.com
By Phone:
Our Customer Service Department is available to take your order by phone, toll free at 800-620-2902, Monday – Friday, 8am to 5pm PST.
FORMS OF PAYMENT:
We accept both Visa and MasterCard. In addition, you can mail us a check or money order, U.S. residents only. Orders paid for by check will not be shipped until 10 business days after receipt of the check. Please note there is a $25 service charge for personal checks returned for NSF. Sorry, no C.O.D. or purchase orders.
SHIPPING INFORMATION:
We ship to the contiguous United States using UPS Ground. Orders to Alaska , Hawaii , U.S. Territories and Military Addresses will ship via USPS Priority Mail.
If you are an international customer and are interested in purchasing our products, please e-mail us and we will provide the contact information of an authorized distributor in your country if available.
Orders are shipped from our Portland, OR warehouse. Please allow up to 5 business days for your shipment to be processed and shipped. If your order is shipped by UPS, you will receive an order confirmation e-mail message from UPS with tracking information. If you do not receive an email within 5 business days of placing your order, please e-mail us so we can verify your order has been received and is being processed. If you wish to receive your order faster, we also offer UPS 2nd Day service.
Please refer to our shipping table below:
Shipping Table:
| $ Purchase | Ground Rate | 2nd Day Air |
| $0 - $20 | $ 6.00 | varies by weight/ location |
| $20.01 - 40 | $ 7.50 | varies by weight/ location |
| $40.01 - 60 | $ 8.50 | varies by weight/ location |
| $60.01 - 80 | $ 10.50 | varies by weight/ location |
| $80.01 - 100 | $ 12.50 | varies by weight/ location |
| $100.01 - 150 | $ 14.50 | varies by weight/ location |
| $150.01 - $200 | $ 17.50 | varies by weight/ location |
RETURN & EXCHANGE POLICY:
We want you to be pleased with everything you buy from our website. Please notify us within 48 hours of delivery if you not completely satisfied with our products. You can e-mail our Customer Service Department, or call for assistance at (800) 473-0785 . Returns or exchanges must be made within 30 days of receipt to receive a full product refund. We can refund shipping costs only if the return is a result of our error.
YOUR PRIVACY
We are committed to safeguarding your privacy. When you furnish us with your e-mail address, postal mailing address, or phone number through our website, we use that information for such purposes as responding to your requests, customizing future shopping for you, and communicating with you. We also use outside service providers to perform functions on our behalf, such as processing credit card payments. Any information you provide to us when ordering through our website is available to such service providers only in conjunction with processing your transaction. They may not use it for any other purpose. If you would like us to change your address, phone number, or e-mail address on our account records, please submit the changes in writing.
If you wish to be removed from our e-mail list, please e-mail us or call (800) 473-0785
Monday – Friday, 8am – 5 pm, PST.